Terms &
Conditions.

Welcome to New Covenant Media Group LLC (“NCMG,” “we,” “us,” or “our”). By using newcovmedia.com, booking a project, signing an agreement, or purchasing anything from us — including photography, video, design, web, live broadcast, or merch — you agree to the terms below.

Services and bookings. Booking requests are confirmed when we acknowledge them in writing or by text or email. Dates are held on a first-confirmed basis. Travel outside our standard service areas may include a travel fee, which is shown before you confirm.

Payment. Invoices are due by the date shown on the invoice. Deposits, when required, secure your date and may be non-refundable within the cancellation window. Card payments may include a processing fee, which is disclosed before you pay. We accept card, ACH, wire, and other methods shown at checkout.

Changes and cancellations. Reschedule requests are honored when we can, based on crew availability. Cancellations inside the window stated on your booking or invoice may forfeit the deposit. If we have to cancel for reasons within our control, your deposit is refunded or applied to a new date.

Deliverables and revisions. Your package defines what is delivered and how many revision rounds are included. Additional rounds, formats, or rush delivery are quoted separately. Delivered files are yours to use as described in your agreement or media release.

Creative ownership. We keep the copyright to our creative work and license the finished deliverables to you for your intended use. We may feature the work in our portfolio and marketing unless you ask us in writing not to.

Media releases. On-location shoots involving people require a signed media release. What we can share publicly follows the release you sign.

Merch. Merch orders are made to order. Because each item is printed for you, we can’t accept returns for sizing mistakes — check the size guide before ordering. Defective or misprinted items are replaced.

Weather and force majeure. We reschedule for weather or events beyond our control at no penalty to you. For outdoor shoots, we watch forecasts and will reach out proactively.

Liability. Our liability for any claim is limited to the amount you paid us for the affected service. We aren’t liable for indirect or consequential losses.

Questions. These terms may be updated from time to time; the current version lives on this page.

We only text and email you when you’ve said it’s okay — here’s exactly what that means.

How you opt in. You opt in when you check a consent box on one of our forms (booking, quote, promo signup, contact forms), when you book a project with us, or when you reply to confirm you’d like updates. Checking the box — not just submitting the form — is what adds you to messages.

What you’ll receive. Depending on what you opted into: booking confirmations, appointment reminders, crew arrival notices, gallery and delivery links, invoice and payment links, project updates, and — only if you separately opted in — occasional promotions and offers.

Text messages. By opting in to texts, you agree to receive messages from New Covenant Media Group at the number you provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting out stops marketing texts; we may still text you about a shoot you have booked that day, such as crew arrival.

Email. Every marketing email includes an unsubscribe link. Transactional emails tied to your project (invoices, delivery links, appointment details) are sent as part of providing your service and can’t be turned off while your project is active — replying to them still reaches our team.

Consent is not a condition of purchase. You can book and work with us without opting in to marketing messages. Service-related communications needed to complete your project aren’t marketing.

Changing your mind. Reply STOP to any text, use the unsubscribe link in any email, or email info@newcovmedia.com and we’ll remove you. Opt-out requests are processed promptly and honored permanently unless you opt back in.

Your information in messages. We never sell your phone number or email. Message providers (our SMS and email platforms) process messages on our behalf only.

This policy explains what information we collect, why, and the choices you have.

What we collect. When you book, request a quote, sign up for offers, or contact us, we collect what you give us: your name, email, phone number, service or property address, project details, and billing information. When you shop merch, we collect shipping details. We also collect standard technical data — pages visited, device and browser type, and approximate location — to keep the site working and understand what people find useful.

How we use it. To deliver the services you booked, send confirmations, reminders and delivery links, process payments, answer your questions, fulfill merch orders, improve our website and offerings, and — only with your opt-in — send marketing. We don’t sell your personal information.

Payments. Card and bank payments are processed by our payment processor. We never store your full card number on our systems.

Cookies and analytics. We use cookies for essential site functions, measurement, and advertising — including tracking which ads and pages lead to bookings. You can block or clear cookies in your browser settings; the site keeps working, though some features may be limited.

Sharing. We share information only with the providers that help us operate: our cloud and hosting provider, payment processor, messaging (SMS and email) platforms, shipping carriers for merch, and our media delivery tools. They may process data on our behalf and are not permitted to use it for their own purposes. We may also disclose information if required by law.

Galleries and deliverables. Client galleries and files are shared through private links. Keep your access link safe — anyone with it can view that gallery. Face-matching features, where offered, work from photos you upload or approve and are used only to sort and deliver your own photos back to you.

Retention. We keep project records for as long as needed to provide service, meet legal and tax obligations, and resolve disputes. Marketing contact data is deleted when you opt out.

Your choices. You can ask us to access, correct, or delete your personal information, or ask what we hold, by emailing info@newcovmedia.com. We’ll verify your identity before acting on a request and respond within a reasonable time.

Children. Our services are directed at adults. We don’t knowingly collect information from children under 13. If you believe a child has provided information, contact us and we’ll delete it.

Security. We use industry-standard measures — encrypted connections, access controls, and least-privilege access for our team — to protect your information. No system is perfectly secure, but we take this seriously and act quickly if something goes wrong.

Changes. If this policy changes, the updated version will be posted on this page with a new date.